We have set out below the way in which the app will collect your information and the way in which we will use the information that it collects. This is the case any time that you use the app from the date you register for the app. 

We are Bubbleology and we are responsible for the Bubbleology app. Click here for more detailed information about us.

We will collect some information about you using the app. We call that information your information. We are responsible for deciding how and why your information is used. We are also responsible for looking after your information as the law says we should.

We take protecting your information and privacy very seriously. Our collection, storage, use and sharing of your information is governed by strong UK laws, including under the UK General Data Protection Regulation (the UK GDPR). Under the UK GDPR, we are the controller of your information obtained via the app. This means that we are the organisation legally responsible under the UK GDPR for deciding how and for what purposes your information is used.

This privacy information is written for people aged 13–15 who use the app.

Read it to find out:

• how we collect, store, use and share your information and why we do it
• what rights you have over your information
• how to contact us and what you can do if you think we have done something wrong with your information

If you are aged under 13 you must not use the app as it is not designed for you. We do not intend to collect the information of anyone under 13. If you are aware that any information of anyone under 13 has been shared with the app, please let us know so that we can delete that data.

You should speak to your parent or an adult you trust if you cannot understand anything, or if you are worried.

The app is only available on UK app stores and should only be used by people in the UK.

What this privacy information applies to

This privacy information only covers your use of the Bubbleology app and our website www.bubbleology.co.uk.

The app may link to other apps, websites or services owned and operated by certain trusted third parties and to make additional products, information and services available to you. 

These other apps, websites or services may also collect and use information about you in accordance with their own separate rules. Please read the notices and information on their apps or websites to find out more about how and why they do this.

Information we collect about you

The information we collect about you depends on how you use the app. 

We collect and use this information about you:

• your name
• your email address
• your date of birth
• your gender (if you choose to give this information to us)
• your account details, such as username and password
• your location when using the app—see the section called Location services/data for important information on this feature and how it can be turned off
• details we can see from how you use the app, such as things we can tell you like or dislike and when and how you use the app

The information that we collect about you depends on how you use the app and it might be the case that we only collect some of the information above or we might collect it all, depending on what you do with the app.

Unless we tell you that you have a choice, we need to collect and use this information for you to use the app and its services.

However, sometimes we are able to give you the choice of whether you want to give us your information and let us use it. Where that is the case we will tell you and let you say no before you give the information to us. We will also tell you whether saying no will have any effect on your use of the app or our services.

We explain why and how we collect and use your information in the section called How and why we use your information.

Location services/data

The app will request your consent to use location services to precisely identify your location each session (i.e., each time the app is opened or has been placed in the background for more than 30 seconds). We need access to that location data in order to identify real world locations near you to enable the ‘find a s local store’ feature on the app.

If you do not consent to the app identifying your location, you may use the app but the ‘find a s local store’ feature on the app will not be available. 

If you change your mind and want to stop allowing the app to work out where you are, you can do so at any time by contacting us at customerservice@bubbleology.co.uk (but note that telling us that you have changed your mind and withdrawing your consent in this way will not affect the lawfulness of our use of the information that we collected before your consent was withdrawn).

We will not use your location other than as strictly required to enable the ‘find a local store’ feature on the app.

The location services in the app will not operate unless location services/data are generally enabled on your device. You may disable such functionality at any time by references to your device’s settings. 

When you allow your device to use location services/data, data will also be collected by third party organisations providing the device operating system in accordance with their own privacy policies.

How your information is collected

We collect information from you when you input it into the app and by collecting details of the things that you do on the app and from the device that you use it on.

We also collect information about you from our website www.bubbleology.co.uk if you sign up to become a member or subscribe to our mailing list.

How and why we use your information

We can only use your information if we have a valid reason to do so. The valid reasons we rely on are:

• where you have agreed that we can, your consent
• to comply with the law
• to make or carry out an agreement with you

if we have a good reason to use your information, and this is not overridden by your own rights and interests (this is also known as our ‘legitimate interests’). In this case, we will carefully consider our needs and yours to make sure we have got the balance right. You can ask for details of this by contacting us at customerservice@bubbleology.co.uk. 

The table below explains what we use your information for and why we are allowed to use it.

What we use your information for	Why we can do so
Create and manage your account with us	We have a good reason, which is to deliver the best service to you
Providing the app to you	Depending on the circumstances: —to make or carry out an agreement with you —we have a good reason, which is to deliver the best service to you  In relation to the ‘find a local store’ function on the app we will only use data relating to your location where you have given your consent as described above.
To check who is using the app or to prevent criminals misusing your account or information	Depending on the circumstances: —to comply with the law —we have a good reason, which is to minimise the risk of crime
To make or defend legal claims	Depending on the circumstances: —to comply with the law —we have a good reason, which is to protect people and their rights
To send important messages to you, for example about changes to our terms or policies, changes to the app or service, or other important notices	Depending on the circumstances: —to comply with the law —we have a good reason, which is to provide the best service to you
To protect computers, devices and the information they hold	To comply with the law We also use your information to provide more protections than required by law where we have a good reason to prevent criminals causing harm to you, us or other people
To be able to offer you the app and our services or to improve them	We have a good reason, which is to deliver the best service to you
To help us understand what types of people like to use our app and how we can deliver it in a lower cost way	We have a good reason, which is to deliver the best service to you
To make sure the information we have about you is correct and up-to-date	Depending on the circumstances: —to make or carry out an agreement with you —to comply with the law —in other cases, because we have a good reason, eg making sure that we can keep in touch with you
Other things we need to do to comply with law, for example to record your consent to our use of your information where relevant and [insert]	To comply with the law
To share your information with others in connection with major changes to our business, such as if it was sold or moved to other owners In such cases, information will be changed by us so that you cannot be identified before we share it wherever possible and only shared where necessary	Depending on the circumstances: —to comply with the law —we have a good reason, which is to protect, get or grow the value in our business and assets

See ‘Who we share your information with’ for further information on the steps we will take to protect your information where we need to share it with others.

Who we share your information with

We usually share your information with other companies we work with to help us run our business or provide the services or the app, in particular companies that help us provide the app, store the information you provide to us and help us understand how the app is used’

We or the companies mentioned above also need to share your information with:

• people who advise us or the companies mentioned above (such as lawyers and other professional advisors)
• others where we have to in connection with major changes to our business, such as if it was sold or moved to other owners

We will only allow the other companies and people mentioned above to handle your information in line with the requirements of UK data protection laws. For example, this means they should not look at your information unless there is a good reason to and will take appropriate steps to protect it.

We and the companies and people we share your information with will also share your information with others if the law says we must (for example the police, courts and others who enforce the law).

If you would like more information about who we share your information with and why, please see ‘How to contact us’ below.

How long your information will be kept

Different bits of your information will be kept for different periods of time.

When we do not need your information anymore, we will securely delete or change it so it can no longer be linked to you.

Transferring your information out of the UK

Countries outside the UK have different laws to protect information, some of which provide lower levels of protection than the law in the UK.

We sometimes need to transfer your information to countries outside the UK. The law says that we can only do that if certain protections are in place.

We will only transfer your information if the UK has decided there are good enough protections in place for your information because one of the following situations applies:

• the UK has decided that the law in the country your information is sent to is strong enough (known as an adequacy finding). 
• we have put agreements in place between us and the company in the other country to ensure your information is kept safe as required by UK law.

In the event we cannot or choose not to continue to rely on either of the two options above, we will not transfer your information outside the UK unless we can do so on the basis of a different mechanism (meeting the standards required under UK data protection law) or an exception provided by UK data protection law. 

Your rights over your information

You usually have the following rights over your information (normally without paying anything): 

Your right	Further explanation
The right to be provided with a copy of your information	A more detailed explanation of this right is available here
The right to require us to correct any mistakes in your information (also known as a right of ‘correction’ or ‘rectification’)	A more detailed explanation of this right is available here
The right to require us to delete your information in certain situations (also known as a right of ‘erasure’ or a right ‘to be forgotten’)	A more detailed explanation of this right is available here
The right to require us to restrict use of your information in certain circumstances, eg if you think the information we have is not correct	A more detailed explanation of this right is available here
The right to object: —at any time to your information being used to try and sell things to you —in certain other situations to our continued use of your information	We do not try to sell apps or other things to anyone under 18 using the app or your information A more detailed explanation of this right is available here
The right to withdraw consents	If you have provided us with a consent to use your information, you have a right to withdraw that consent easily at any time You may withdraw consents by contact us at customerservice@bubbleology.co.uk. Withdrawing a consent will not affect the lawfulness of our use of your information in reliance on that consent before it was withdrawn

You or your parent or guardian may also find it helpful to read the guidance from the UK’s Information Commissioner.

If you or your parent or guardian would like to use any of your rights, please complete a request form—by email, call or write to us.

When contacting us please:

• provide enough information to identify yourself (eg your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and
• let us know which right(s) you want to exercise and the information to which your request relates

How to complain if you are not happy with how we are using your information

You (or your parent or guardian) may contact us for any questions, complaints or worries about our use of your information. We hope we will be able to resolve any issues you may have.

You also have the right to complain to the Information Commissioner, who is the person that the government has made responsible for ensuring we protect your information as the law says we must. They can be contacted at https://ico.org.uk/make-a-complaint.

Changes to privacy information

We may change our privacy information from time to time. When we make important changes we will let you know, for example via the app or by email.

How to contact us

You (or your parent or guardian) can contact us by post, email or telephone if you have any questions about the information we have given you or the information we hold about you, to exercise a right over your information or to make a complaint.

Our contact details are shown below:

Address: 125 Kingsway, London, WC2B 6NH

Email: customerservice@bubbleology.co.uk

Telephone: 0203 865 0830

Do you need extra help?

If you would like this information in another format (for example audio, large print, braille) please contact us.