Privacy Policy

Introduction

Thank you for reading our privacy notice.

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively you can download a pdf version of the notice here [LINK]. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. GLOSSARY

Important information and who we are

Purpose of this privacy notice

At Bubbleology we take your privacy very seriously. This privacy notice aims to give you information on how we collect and process your personal data, including any data you may provide to us directly via our website (www.bubbleology.co.uk) and our mobile phone app “Bubbleology Loyalty” or otherwise. Any references in this policy to our website also includes the app.

The app is distributed only on UK app stores and is solely intended for use by people in the UK.

It is important that you read this privacy notice together with any other privacy notice, fair processing notice or privacy policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

If you are under 16 years of age

If you are aged under 13 you must not use the app as it is not designed for you. We do not intend to collect the information of anyone under 13. If you are aware that any information of anyone under 13 has been shared with the app, please let us know so that we can delete that data.

If you are aged over 13 and under 16, we recommend that you speak to an adult that you trust if you have any difficulties reaching an informed decision regarding the activation of any use of your information or our treatment of your information.  You can also read our policy for under 16-year-olds below this cookie policy.

Controller

IMPULSE BRANDS GROUP LTD is the controller and responsible for your personal data (collectively referred to as the Company, “we“, “us” or “our” in this privacy notice).References to the Company will also mean our Affiliates (any entity that directly or indirectly Controls, is Controlled by, or is under common Control with the Company and Control has the meaning given in the Corporation Tax Act 2010, s 1124 and Controls, Controlled and under common Control shall be interpreted accordingly).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our full details are:

Impulse Brand Group Ltd (trading as Bubbleology) a company incorporated in England and Wales with company registration number 07255800 whose registered offices are located at 125 Kingsway, London, England, WC2B 6NH.

Name or title of data privacy manager: Agata Mabena

Email address: compliance@bubbleology.co.uk

Telephone number: 0203 865 0830

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 13^th August 2023 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Location services/ data:

The app will request your consent to use location services to precisely identify your location each session (i.e. each time the app is opened or has been placed in the background for more 30 seconds). We require access to that data in order to identify real world locations near you to enable the ‘find a local store’ feature on the app.

If you do not provide your consent, you may use the app but that will mean the final a local store feature on the app will not be available. To withdraw your consent at any time please contact us at customerservice@bubbleology.co.uk (that will not affect the lawfulness of our use of that data in reliance on the consent before it was withdrawn).

We will not process your location data other than as strictly required to enable the ‘find a local store’ feature on the app.

The location services in the app will not operate unless location services/data are generally enabled on your device. You may disable such functionality at any time in accordance with your devices’ settings.

Special Categories of Personal Data

We do not typically collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

The only time we may obtain Special Categories of Personal Data is for our employees and potential employees in so far as their immigration status and or medical data. Where we process such special category personal data, the processing is necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on the us or the data subject in connection with employment, social security or social protection.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• avail of our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• Download and register an account on our mobile phone app, “Bubbleology Loyalty” and when you use the app.
• give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources.
• Technical Data from the following parties:
• analytics providers;  
• advertising networks; and
• search information providers.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
• Identity and Contact Data from data brokers or aggregators.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at compliance@bubbleology.co.uk

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us (compliance@bubbleology.co.uk)  if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer/client/ member	(a) Identity (b) Contact	Performance of a contract with you
To process your order or request and to deliver products/services to you including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review, take a survey or provide other feedback	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers/clients use our products/services)
To enable you to partake in a competition, to complete a survey or to provide other feedback	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers/clients use our products/services, to develop them and grow our business)
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers/clients use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer/client relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers/clients for our products/services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about products/services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)
Protect the security of systems and data used to provide the app and its services	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	To comply with our legal and regulatory obligations We may also use your information to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Disclosures and other activities necessary to comply with legal and regulatory obligations, eg to record and demonstrate evidence of your consent to our use of your information where relevant	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	To comply with our legal and regulatory obligations
To share your information with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases, information will be anonymised where possible and only shared where necessary	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets
To obtain necessary information regarding our employees and potential employees.	Special Categories of Personal Data (immigration status and or medical data).	Where we process such special category personal data, the processing is necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on the us or the data subject in connection with employment, social security or social protection.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside our group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

Some of our external third parties may be based outside the European Economic Area (EEA) so the processing of your personal data may involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. 

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least six years after they cease being customers for tax purposes.

Details of other retention periods for different aspects of your personal data are contained in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data and in some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to the ICO’s website to find out more about these rights:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

Internal Third Parties

Other companies in our corporate group who may act as joint controllers or processors and who may be based inside or outside the EU.

External Third Parties

• Service providers who may act as processors based inside or outside the EU and who provide IT, system administration and other services.
• Professional advisers who may act as processors including lawyers, bankers, accountants, auditors and insurers based inside or outside the EU who provide consultancy, human resources , banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities who may act as processors based inside or outside the EU who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

COOKIE POLICY

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website and app. This policy should be read together with our above website privacy policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Chapter 1 Who we are

This website is operated by Impulse Brand Group Ltd (trading as Bubbleology) a company incorporated in England and Wales with company registration number 07255800 whose registered offices are located at 125 Kingsway, London, England, WC2B 6NH.

We are a leading Bubble Tea brand crafting made to order tea-based beverages and home kits that take your drink to the next level!

Chapter 2 Our website and mobile phone app

This cookie policy only relates to your use of our website, www.bubbleology.co.uk and our mobile phone app “Bubbleology Loyalty”. Any references in this policy to our website also includes the app.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

Chapter 3 Cookies

A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Chapter 4 Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g., to enable you to put items in your shopping basket and use our check-out process).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking on the ‘Cookies’ icon at the bottom of our website www.bubbleology.co.uk. It may be necessary to refresh the page for the updated settings to take effect.

Chapter 5 Our use of cookies

The table below provides more information about the cookies we use and why:

The cookies we use	Name	Purpose	Whether cookie is essential for us to provide you with a service that you have requested and whether we will seek your consent before we place the cookie
Universal Analytics (Google)	_ga, _gali, _gat, _gid	This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g., how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had This cookie collects personal information including: Name, address, contact details. The cookie has a maximum lifespan and will expire after 2 years. See the following https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage for how Google uses the cookies and the data generated by them for guidance on how Google uses these cookies and the data generated by them.	No, will therefore request your consent before placing this cookie
Squarespace – Functional and required, Analytic and performance.	_acloggedin	Supports login by scheduling client if client has an account.  The cookie has a lifespan until 1 January 2025	No, will therefore request your consent before placing this cookie
	algoliasearch-client-js	Adds auto-populated suggestions to address fields in scheduling to help the user complete its forms faster. This cookie is persistent.	No, will therefore request your consent before placing this cookie
	CART	Shows when a customer adds a product or service to the shopping cart. This cookie has a lifespan of two weeks.	Yes, essential (we will therefore not request your consent before placing this cookie)
	Crumb	Prevents cross site request forgery. This cookie lasts for the length of the session.	Yes, essential (we will therefore not request your consent before placing this cookie)
	PHPSEDSSID	Securely authenticates a visitor during their checkout on our website. This cookie has a lifespan of one month.	Yes, essential (we will therefore not request your consent before placing this cookie)
	Remember_client	Remembers a customer’s login details if they have an account.  This cookie has a life span of a year.	No, will therefore request your consent before placing this cookie
	ss_cookieAllowed	Remembers if a customer agreed to placing analytic cookies on their browser if the website is restricting the placement of cookies.  This cookie has a lifespan of 30 days.	No, will therefore request your consent before placing this cookie
	Ss_cid	Identifies and tracks a customer’s website usage. This cookie has a lifespan of 2 years.	No, will therefore request your consent before placing this cookie
	Ss_cpvisit	Identifies and tracks a customer’s website usage. This cookie has a lifespan of 2 years.	No, will therefore request your consent before placing this cookie
	Ss_cvisit	Identifies and tracks a customer’s website usage. This cookie has a lifespan of 30 minutes	No, will therefore request your consent before placing this cookie
	Ss_cvr	Identifies and tracks a customer’s website usage. This cookie has a lifespan of 2 years.	No, will therefore request your consent before placing this cookie
	Ss_cvt	Identifies and tracks a customer’s website usage. This cookie has a lifespan of 30 minutes.	No, will therefore request your consent before placing this cookie

 

Chapter 6 Third party access to the cookies

The cookies we use will only be accessed by us and those third parties named in the table above for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.

Chapter 7 How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Chapter 8 How to contact us

Please contact us if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact us or our Data Protection Officer, please send an email to compliance@bubbleology.co.uk, write to 125 Kingsway, London, WC2B 6NH or call 0203 865 0830

Chapter 9 Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

Chapter 10 Changes to this policy

This policy was published on 15^th August 2023 and last updated on 15^th August 2023.

We reserve the right to change this policy from time to time.  

 APP POLICY

 Privacy information for children aged 13 to 15

 We have set out below the way in which the app will collect your information and the way in which we will use the information that it collects. This is the case any time that you use the app from the date you register for the app.

We are Bubbleology and we are responsible for the Bubbleology app. Click here for more detailed information about us.

We will collect some information about you using the app. We call that information your information. We are responsible for deciding how and why your information is used. We are also responsible for looking after your information as the law says we should.

We take protecting your information and privacy very seriously. Our collection, storage, use and sharing of your information is governed by strong UK laws, including under the UK General Data Protection Regulation (the UK GDPR). Under the UK GDPR, we are the controller of your information obtained via the app. This means that we are the organisation legally responsible under the UK GDPR for deciding how and for what purposes your information is used.

This privacy information is written for people aged 13–15 who use the app on Apple and Android mobile devices, or any other operating system from which the app can be accessed.

Read it to find out:

• how we collect, store, use and share your information and why we do it
• what rights you have over your information
• how to contact us and what you can do if you think we have done something wrong with your information

If you are aged under 13 you must not use the app as it is not designed for you. We do not intend to collect the information of anyone under 13. If you are aware that any information of anyone under 13 has been shared with the app, please let us know so that we can delete that data.

You should speak to your parent or an adult you trust if you cannot understand anything, or if you are worried.

The app is only available on UK app stores and should only be used by people in the UK.

Chapter 11 What this privacy information applies to

This privacy information only covers your use of the Bubbleology app and our website www.bubbleology.co.uk.

The app may link to other apps, websites or services owned and operated by certain trusted third parties and to make additional products, information and services available to you.

These other apps, websites or services may also collect and use information about you in accordance with their own separate rules. Please read the notices and information on their apps or websites to find out more about how and why they do this.

Chapter 12 Information we collect about you

The information we collect about you depends on how you use the app.

We collect and use this information about you:

• your name
• your email address
• your date of birth
• your gender (if you choose to give this information to us)
• your account details, such as username and password
• your location when using the app—see the section called Location services/data for important information on this feature and how it can be turned off
• details we can see from how you use the app, such as things we can tell you like or dislike and when and how you use the app

The information that we collect about you depends on how you use the app and it might be the case that we only collect some of the information above or we might collect it all, depending on what you do with the app.

Unless we tell you that you have a choice, we need to collect and use this information for you to use the app and its services.

However, sometimes we are able to give you the choice of whether you want to give us your information and let us use it. Where that is the case we will tell you and let you say no before you give the information to us. We will also tell you whether saying no will have any effect on your use of the app or our services.

We explain why and how we collect and use your information in the section called How and why we use your information.

Chapter 13 Location services/data

The app will request your consent to use location services to precisely identify your location each session (i.e., each time the app is opened or has been placed in the background for more than 30 seconds). We need access to that location data in order to identify real world locations near you to enable the ‘find a s local store’ feature on the app.

If you do not consent to the app identifying your location, you may use the app but the ‘find a s local store’ feature on the app will not be available.

If you change your mind and want to stop allowing the app to work out where you are, you can do so at any time by contacting us at customerservice@bubbleology.co.uk (but note that telling us that you have changed your mind and withdrawing your consent in this way will not affect the lawfulness of our use of the information that we collected before your consent was withdrawn).

We will not use your location other than as strictly required to enable the ‘find a local store’ feature on the app.

The location services in the app will not operate unless location services/data are generally enabled on your device. You may disable such functionality at any time by references to your device’s settings.

When you allow your device to use location services/data, data will also be collected by third party organisations providing the device operating system in accordance with their own privacy policies.

Chapter 14 How your information is collected

We collect information from you when you input it into the app and by collecting details of the things that you do on the app and from the device that you use it on.

We also collect information about you from our website www.bubbleology.co.uk if you sign up to become a member or subscribe to our mailing list.

Chapter 15 How and why we use your information

We can only use your information if we have a valid reason to do so. The valid reasons we rely on are:

• where you have agreed that we can, your consent
• to comply with the law
• to make or carry out an agreement with you

if we have a good reason to use your information, and this is not overridden by your own rights and interests (this is also known as our ‘legitimate interests’). In this case, we will carefully consider our needs and yours to make sure we have got the balance right. You can ask for details of this by contacting us at customerservice@bubbleology.co.uk.

The table below explains what we use your information for and why we are allowed to use it.

What we use your information for	Why we can do so
Create and manage your account with us	We have a good reason, which is to deliver the best service to you
Providing the app to you	Depending on the circumstances: —to make or carry out an agreement with you —we have a good reason, which is to deliver the best service to you In relation to the ‘find a local store’ function on the app we will only use data relating to your location where you have given your consent as described above.
To check who is using the app or to prevent criminals misusing your account or information	Depending on the circumstances: —to comply with the law —we have a good reason, which is to minimise the risk of crime
To make or defend legal claims	Depending on the circumstances: —to comply with the law —we have a good reason, which is to protect people and their rights
To send important messages to you, for example about changes to our terms or policies, changes to the app or service, or other important notices	Depending on the circumstances: —to comply with the law —we have a good reason, which is to provide the best service to you
To protect computers, devices and the information they hold	To comply with the law We also use your information to provide more protections than required by law where we have a good reason to prevent criminals causing harm to you, us or other people
To be able to offer you the app and our services or to improve them	We have a good reason, which is to deliver the best service to you
To help us understand what types of people like to use our app and how we can deliver it in a lower cost way	We have a good reason, which is to deliver the best service to you
To make sure the information we have about you is correct and up-to-date	Depending on the circumstances: —to make or carry out an agreement with you —to comply with the law —in other cases, because we have a good reason, eg making sure that we can keep in touch with you
Other things we need to do to comply with law, for example to record your consent to our use of your information where relevant and [insert]	To comply with the law
To share your information with others in connection with major changes to our business, such as if it was sold or moved to other owners In such cases, information will be changed by us so that you cannot be identified before we share it wherever possible and only shared where necessary	Depending on the circumstances: —to comply with the law —we have a good reason, which is to protect, get or grow the value in our business and assets

See ‘Who we share your information with’ for further information on the steps we will take to protect your information where we need to share it with others.

Chapter 16 Who we share your information with

We usually share your information with other companies we work with to help us run our business or provide the services or the app, in particular companies that help us provide the app, store the information you provide to us and help us understand how the app is used’

We or the companies mentioned above also need to share your information with:

• people who advise us or the companies mentioned above (such as lawyers and other professional advisors)
• others where we have to in connection with major changes to our business, such as if it was sold or moved to other owners

We will only allow the other companies and people mentioned above to handle your information in line with the requirements of UK data protection laws. For example, this means they should not look at your information unless there is a good reason to and will take appropriate steps to protect it.

We and the companies and people we share your information with will also share your information with others if the law says we must (for example the police, courts and others who enforce the law).

If you would like more information about who we share your information with and why, please see ‘How to contact us’ below.

Chapter 17 How long your information will be kept

Different bits of your information will be kept for different periods of time.

When we do not need your information anymore, we will securely delete or change it so it can no longer be linked to you.

Chapter 18 Transferring your information out of the UK

Countries outside the UK have different laws to protect information, some of which provide lower levels of protection than the law in the UK.

We sometimes need to transfer your information to countries outside the UK. The law says that we can only do that if certain protections are in place.

We will only transfer your information if the UK has decided there are good enough protections in place for your information because one of the following situations applies:

• the UK has decided that the law in the country your information is sent to is strong enough (known as an adequacy finding).
• we have put agreements in place between us and the company in the other country to ensure your information is kept safe as required by UK law.

In the event we cannot or choose not to continue to rely on either of the two options above, we will not transfer your information outside the UK unless we can do so on the basis of a different mechanism (meeting the standards required under UK data protection law) or an exception provided by UK data protection law.

Chapter 19 Your rights over your information

You usually have the following rights over your information (normally without paying anything):

Your right	Further explanation
The right to be provided with a copy of your information	A more detailed explanation of this right is available here
The right to require us to correct any mistakes in your information (also known as a right of ‘correction’ or ‘rectification’)	A more detailed explanation of this right is available here
The right to require us to delete your information in certain situations (also known as a right of ‘erasure’ or a right ‘to be forgotten’)	A more detailed explanation of this right is available here
The right to require us to restrict use of your information in certain circumstances, eg if you think the information we have is not correct	A more detailed explanation of this right is available here
The right to object: —at any time to your information being used to try and sell things to you —in certain other situations to our continued use of your information	We do not try to sell apps or other things to anyone under 18 using the app or your information A more detailed explanation of this right is available here
The right to withdraw consents	If you have provided us with a consent to use your information, you have a right to withdraw that consent easily at any time You may withdraw consents by contact us at customerservice@bubbleology.co.uk. Withdrawing a consent will not affect the lawfulness of our use of your information in reliance on that consent before it was withdrawn

 

You or your parent or guardian may also find it helpful to read the guidance from the UK’s Information Commissioner.

If you or your parent or guardian would like to use any of your rights, please complete a request form—by email, call or write to us—see [insert link to: How to contact us].

When contacting us please:

• provide enough information to identify yourself (eg your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and
• let us know which right(s) you want to exercise and the information to which your request relates

Chapter 20 How to complain if you are not happy with how we are using your information

You (or your parent or guardian) may contact us for any questions, complaints or worries about our use of your information (see ‘[insert link to: How to contact us]’). We hope we will be able to resolve any issues you may have.

You also have the right to complain to the Information Commissioner, who is the person that the government has made responsible for ensuring we protect your information as the law says we must. They can be contacted at https://ico.org.uk/make-a-complaint.

Chapter 21 Changes to privacy information

We may change our privacy information from time to time. When we make important changes we will let you know, for example via the app or by email.

Chapter 22 How to contact us

You (or your parent or guardian) can contact us by post, email or telephone if you have any questions about the information we have given you or the information we hold about you, to exercise a right over your information or to make a complaint.

Our contact details are shown below:

Address: 125 Kingsway, London, WC2B 6NH

Email: customerservice@bubbleology.co.uk

Telephone: 0203 865 0830

Chapter 23 Do you need extra help?

If you would like this information in another format (for example audio, large print, braille) please contact us (see ‘[insert link to: How to contact us]’ above).

Disney Competition T&C’s 2026

1. Promoter

This promotion is run by Bubbleology UK (“the Promoter”).

2. Eligibility

• Open to residents of the United Kingdom only.
• Entrants must be aged 18 years or over at the time of entry.
• Employees of the Promoter, its affiliates, agents, or anyone professionally connected with the promotion are excluded.

3. Promotion Period

The giveaway opens on 27 January 2026 at 8:00am GMT and closes at 8:00am GMT on 10 February 2026. Entries received after this time will not be counted.

4. How to Enter

To enter the giveaway, participants must:

• Like the giveaway post
• Follow @bubbleology on Instagram

Bonus entry: Share the post to your Instagram Story (profile must be public for the bonus entry to count).

No purchase is necessary. Maximum of one entry per person, plus one bonus entry via story share.

5. The Prize

One winner will receive a VIP Night Out for Two, which includes:

• Theatre tickets for two to a show of the winner’s choice (subject to availability)
• Dinner for two at a restaurant of the winner’s choice (within a reasonable budget set by the Promoter)
• One night’s stay for two in a luxury hotel (UK only)

Prize details, including budget limits, dates, and availability, will be confirmed with the winner directly. Travel to and from the venue(s) is not included unless otherwise stated.

The prize is non-transferable, non-refundable, and no cash alternative will be offered.

6. Winner Selection & Notification

The winner will be selected at random from all valid entries within 7 days of the closing date.

The winner will be contacted via Instagram Direct Message. If the winner does not respond within 48 hours, the Promoter reserves the right to select an alternative winner.

7. Publicity

By entering, the winner agrees to take part in reasonable promotional activity related to the giveaway, including use of their name and/or social handle for promotional purposes, without additional compensation.

8. General

• The Promoter reserves the right to amend, suspend, or withdraw the promotion if circumstances beyond its control make this unavoidable.
• The Promoter’s decision is final and no correspondence will be entered into.
• This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram.

9. Disney Disclaimer

The Walt Disney Company, Pixar, and each of their respective parent companies, affiliates, and subsidiaries are not responsible for the promotion, administration, or execution of the travel package, competition, contest, or sweepstakes.

10. Data Protection

Any personal data provided will be used solely for the purpose of administering this promotion and in accordance with the Promoter’s privacy policy.